Whether you spotted outdated information, want to suggest a topic for our PlayOJO Ireland guides or have a general question about how this website works, we are happy to hear from you. This contact page covers communication with the editorial team behind playsojo-ie.com — not the casino operator itself.
PlayOJO Ireland Guide is an independent information resource. We cannot access your PlayOJO account, change withdrawal status or reset passwords — those requests go through official PlayOJO support on the operator’s website.
Email support for this guide
The simplest way to reach us is by email:
We monitor this inbox during standard business hours and aim to reply to straightforward enquiries within a few working days. Complex requests — such as detailed content reviews — may take longer, but we will acknowledge receipt when possible.
Please write in English and keep messages concise. A clear subject line helps us route your email quickly. You do not need to create an account on this site to get in touch.
Before you write
Including the right details upfront often means a faster, more useful reply. For editorial feedback, mention the page URL, the section in question and what you believe needs updating. If you are reporting a broken link, paste the address that failed and describe what you expected to see.
For privacy-related requests, put "Privacy request" in the subject line. We cannot provide personalised gambling advice or guarantees about PlayOJO promotions — always confirm live terms on the official site.
Common topics and where to go
Many messages we receive fall into a few recurring categories. The table below shows whether this guide or the operator is the right contact:
- Login or password problems — use PlayOJO’s official login page and account recovery tools, or contact their 24/7 live chat. Our login guide explains the process but cannot reset credentials.
- Deposits, withdrawals and verification — handled only by PlayOJO support. Have your registered email and any reference numbers ready when you open a chat.
- Bonuses and free spins — campaign eligibility and crediting are operator matters. Read our bonus section for general explanations, then check live terms on PlayOJO.
- Self-exclusion or deposit limits — activate these in your PlayOJO account settings or through operator support. For independent help with problem gambling, see our responsible gambling page and organisations such as GamblingCare.ie.
- Errors on this website — email us with the page link and a short description. We appreciate corrections that keep our Ireland guides accurate.
For general topics — mobile app setup, game categories, payments — browse the relevant guides on this site first. PlayOJO’s 24/7 live chat on the official platform handles anything tied to a real-money account. We do not offer phone or postal contact for this guide.
Privacy and data protection
When you email us, we process your address and message content to respond to your enquiry. We do not add you to marketing lists or share your details with the casino operator without a lawful reason and, where required, your consent. Read the full privacy policy for information on retention, cookies and your rights under GDPR.
Thank you for reading PlayOJO Ireland Guide. We value clear communication and aim to keep these pages useful for Irish players who want reliable information before they play. 18+.